Local Government Troubleshooter

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"South Africa's #1 Council Consultant"

New deposits – Opening New Accounts

Your municipality does not take responsibility for accounts that are not opened on time or at all. If new deposits are opened late this could result in a huge bill which would need to be settled within 30 days to avoid disconnection. Council Solutions can assist in making this task as stress-free as possible. We will assist with your new deposits, and hand-deliver all documents to your place of work and collect all completed documentation. Our experienced staff can assist with completion of the new deposit documents. The opening of the new account should only take a few days provided that the new ownership details have been updated on the council’s system.

Council Refunds

Our experienced refund consultants utilise a two-step process: A Refund Investigation is done to determine the status of the account and a detailed report is presented. Based on the findings an account adjustment is done or, if everything is in order, a refund is applied for. Our consultants will assist you with fulfilling the requirements needed to receive a refund as soon as possible. Request your Refund Investigation now and find out what the status of your account is.

Go to Account Investigations

Account Investigations

Council Solutions can assist homeowners with an array of different council Billing Issues or ongoing queries. It is suggested that an initial investigation be conducted to locate the cause of the problem and find the best solution to rectify the account. Even though a consumer might be well aware of the problem it is always advisable to investigate to ensure that there are no further hidden issues.

Meter Readings

With Meter Readings and Corrections, a common account problem is the billing of estimated meter readings. If council meter readers are unable to obtain a meter reading for a month or the meter has been replaced, the council will not be able to load an actual meter reading on the account. The account will then bill an estimated reading for that month. This estimation should be similar to the monthly consumption but can also be much higher or lower which will result in a higher account than normal or a huge account after months of undercharging.

Reconnections and Payment Plans

Council can cut an electricity service for non-payment or it could also be cut in error. Council Solutions can determine: • If the cut is in line with the municipal by-laws and is correct. • What needs to be paid in order to arrange for a reconnection. If the amount is not affordable a payment plan with council can be entered into. Council Solutions understands the process and can facilitate a payment plan on the consumer’s behalf.

Clearance Figures and Certificates

Rates Clearance Figures and Certificates are needed and obtained from the Council and certifies that the Seller does not owe any money to the City Council. The Deeds office will not transfer a property from the seller to the purchaser without this Rates Clearance certificate from the Conveyancing Attorney. Obtaining Rates Clearance Figures and Certificates today is not as easy as it used to be, infact the tedious process involved can end up delaying transfers for many firms who are busy.

Billing Issues

Council Solutions can assist homeowners with an array of different council Billing Issues or ongoing queries. It is suggested that an initial investigation be conducted to locate the cause of the problem and find the best solution to rectify the account. Even though a consumer might be well aware of the problem it is always advisable to investigate to ensure that there are no further hidden issues.

New Subdivisions

The Council Solutions team has extensive knowledge regarding the opening of these Council New Subdivision accounts, the market value for each and the loading of other services to ensure that all accounts effected are correct.

Dealing with one’s local municipality can be a daunting task for homeowners and those buying or selling property. Council Solutions have 18 years experience in assisting homeowners, sellers and buyers with the opening and closing of municipal accounts after transfer. Council Solutions is a private consultancy firm that assists the public with council errors and long-outstanding queries. Our experienced council consultants will handle these issues on your behalf and help to prevent problems before they occur. Council Solutions can assist with: Opening of new accounts / new deposits, refund investigations, refunds, Account investigations, meter readings / corrections, reconnections, payment plans, prepaid meters, rebates / correction of the zoning, new consolidations, assessment rates and so much more…

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