Johannesburg Water Contact Accounts Department Faulty Meter Queries Problem Dispute

Johannesburg Water Contact Accounts Department Faulty Meter Queries Problem Dispute

Possible causes of high bills for consumption of water

There is a burst pipe on your side of the water meter.
The meter reader has not visited your property, and an estimated reading has been used by the City to work out your bill.
The reading has been estimated because access to the meter has been blocked, or the meter can’t be found, or the dials are obscured.
The meter is faulty and is over-reading
You refilled your big swimming pool.
There are many people in your house and each one takes frequent baths.
Your garden was watered a lot during the month.
An outside tap was left running and this was only discovered hours or days later. Small children can sometimes turn on a tap and not bother to turn it off.
The meter was replaced and no final reading was taken of the old meter, so an estimate was used.
The estimate that the City used for the month (or several months) was excessive and out of line with your normal consumption pattern.

Categories: Change of Ownership, Council Refund Investigation, Meter Readings – Electricity and Water, Municipal Account Investigations, New Municipal Account

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Johannesburg Water Contact Accounts Department Faulty Meter Queries Problem Dispute